Leadership and the customer revolution
Heil, Gary
Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality Gary Heil - New York Van Nostrand Reinhold 1995 - xviii, 290p.
Foreword by Art Levitt
9780471286318
Organizational change
Consumer satisfaction
Leadership
658.812 H1257l
Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality Gary Heil - New York Van Nostrand Reinhold 1995 - xviii, 290p.
Foreword by Art Levitt
9780471286318
Organizational change
Consumer satisfaction
Leadership
658.812 H1257l