Making customer service happen (Record no. 5183)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00423nam a2200121Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170527s2016||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1-875889-51-5 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | L149m |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Neville Lake |
| 245 #0 - TITLE STATEMENT | |
| Title | Making customer service happen |
| Remainder of title | A Simple And Effective Guide To Achieving Unbelievable Customer Satisfaction While Reducing Your Cos |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Business And Professional Publishing |
| Year of publication | 0 |
| Place of publication | NULL |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 112 p. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Text Book |
| Lost status | Damaged status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Other Collection | Central Library | Central Library | 02/08/2017 | 658.812 L149m | 5486 | Text Book |