Crosby, Philip B. <br/><br/>
Quality without tears:  the art of hassle-free management 

 - New York  McGraw-Hill  1986 
 - xiii,205p. 
<br/><br/><label>ISBN: </label>007014530x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.562 C883q