TY  - BOOK
AU  -  Crosby, Philip B.
TI  - Quality without tears: the art of hassle-free management
SN  - 007014530x
U1  - 658.562 C883q 
PY  - 1986///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
KW  - Management
ER  -