TY  - BOOK
AU  - Vivek Mehrotra
TI  - Why my horse does not smile: learn to serve your customer
SN  - 9788130912639
U1  - 658.812 
PY  - 2010///
CY  - New Delhi
PB  - Viva Books
KW  - ManagementCustomer relations-Management; Customer services; Management
ER  -