Heil, Gary  <br/><br/>
Leadership and the customer revolution   the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality 
Gary Heil 
 - New York   Van Nostrand Reinhold  1995 
 - xviii, 290p. 
<br/><br/> Foreword by Art Levitt 
<br/><br/><label>ISBN: </label>9780471286318 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change<br/>Consumer satisfaction<br/>Leadership
<br/><br/><label>Dewey Class. No.: </label>658.812 H1257l