TY  - BOOK
AU  - Heil, Gary 
AU  - Parker, Tom
AU  - Tate, Rick 
TI  - Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality
SN  - 9780471286318
U1  - 658.812 H1257l 
PY  - 1995///
CY  - New York 
PB  - Van Nostrand Reinhold
KW  - Organizational change
KW  - Consumer satisfaction
KW  - Leadership
N1  - Foreword by Art Levitt
ER  -