Livingston, Bob  <br/><br/>
How you do what you do  create service excellence that wins clients for life 
Bob Livingston 
 - New York  McGraw-Hill  2008 
 - xi, 296p. 
<br/><br/> Foreword by Calhoun, David<br/><br/>5943 
<br/><br/><label>ISBN: </label>9780071592789 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Consumers
<br/><br/><label>Dewey Class. No.: </label>658.812 L7629h