TY  - BOOK
AU  - Livingston, Bob 
TI  - How you do what you do: create service excellence that wins clients for life
SN  - 9780071592789
U1  - 658.812 L7629h 
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Customer relations
KW  - Consumers
N1  - Foreword by Calhoun, David

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ER  -