TY  - BOOK
AU  - Vineet Nayar
TI  - Employees first, customers second: turning conventional management upside down
SN  - 9781422139066
U1  - 658.3152 N331e 
PY  - 2010///
CY  - Boston
PB  - Harvard Business Press
KW  - NULL
N1  - 5920
ER  -