TY  - BOOK
AU  - Janakiraman, B.
AU  - Gopal, R. K.
TI  - Total quality management: text and cases
SN  - 9788120329959
U1  - 658.4013 J251t 
PY  - 2006///
CY  - Delhi
PB  - PHI Learning Pvt. Ltd
KW  - Quality control
KW  - TQM (Total quality management)
KW  - Six sigma
ER  -