TY  - BOOK
AU  - Rossotti, Charles O. 
TI  - Many unhappy returns: one man's quest to turn around the most unpopular organization in America
SN  - 1591394414
U1  - 352.44 R737m 
PY  - 2005///
CY  - Boston
PB  - Harvard Business School Press
KW  - United States. Internal Revenue Service
KW  - Tax administration and procedure
KW  - United States
ER  -