Hiebeler, Robert <br/><br/>
Best practices   building your business with customer-focused solutions 
Robert Hiebeler 
 - London  Simon & Schuster  1998 
 - 236p. 
<br/><br/><label>ISBN: </label>9780684860350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Customer services--Quality control<br/>Industrial management<br/>Strategic planning<br/>Business planning
<br/><br/><label>Dewey Class. No.: </label>658.812 H531b