TY  - BOOK
AU  - Hiebeler, Robert
AU  - Kelly, Thomas B. 
AU  - Ketteman, Charles 
TI  - Best practices : building your business with customer-focused solutions
SN  - 9780684860350
U1  - 658.812 H531b 
PY  - 1998///
CY  - London
PB  - Simon & Schuster
KW  - Customer services
KW  - Management
KW  - Quality control
KW  - Industrial management
KW  - Strategic planning
KW  - Business planning
ER  -