Blanchard, Ken  <br/><br/>
Raving fans!  a revolutionary approach to customer services 

 - Noida  HarperColllins Publishers  1993 
 - x, 137p. 
<br/><br/><label>ISBN: </label>9780007252053 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Public relations<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812 B5922r