TY  - BOOK
AU  - Blanchard, Ken 
AU  - Bowles, Sheldon 
TI  - Raving fans!: a revolutionary approach to customer services
SN  - 9780007252053
U1  - 658.812 B5922r 
PY  - 1993///
CY  - Noida
PB  - HarperColllins Publishers
KW  - Customer services
KW  - Public relations
KW  - Consumer satisfaction
ER  -