Paul  Greenberg <br/><br/>
CRM at the speed of light  Capturing And Keeping Customers In Internet Real Time 

 - NULL  Tata McGraw-Hill  2001 
 - 480 p. 
<br/><br/><label>ISBN: </label>0-07-053250-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce
<br/><br/><label>Dewey Class. No.: </label>658.812  / G829c