TY  - BOOK
AU  - Paul  Greenberg
TI  - CRM at the speed of light: Capturing And Keeping Customers In Internet Real Time
SN  - 0-07-053250-8
U1  - 658.812 
PY  - 2001///
CY  - NULL
PB  - Tata McGraw-Hill
KW  - Electronic commerce
ER  -