000			00452nam a2200169Ia 4500
005			20240722165657.0
008			170527s2016||||xx |||||||||||||| ||und||
020			_a007014530x
082			_a658.562 C883q
100			_a Crosby, Philip B.
245		0	_aQuality without tears: _bthe art of hassle-free management
260			_bMcGraw-Hill _c1986 _aNew York
300			_axiii,205p.
650			_aQuality assurance
650			_aManagement
942			_cBK
999			_c1425 _d1425