000			00715nam a22002417a 4500
999			_c22519 _d22519
005			20200424125033.0
008			200424b ||||| |||| 00| 0 eng d
020			_a9789353160777
041			_aeng
082			_a658.8 Z372s7
100			_aZeithaml, Valarie A.
245			_aServices marketing _bintegrating customer focus across the firm _cValarie A. Zeithaml...[et al.]
250			_a7th ed.
260			_aChennai _bMcGraw Hill Education (India) Private Limited _c2018
300			_axxxvi, 582p.
650			_aService industries _xMarketing
650			_aCustomer services
650			_aMarketing
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
700			_aPandit, Ajay
942			_cBK