000			00324nam a2200133Ia 4500
008			170527s2016||||xx |||||||||||||| ||und||
020			_a0-19-567795-1
082			_a658.4013 _bB39q
100			_aKanishka Bedi
245		0	_aQuality management
260			_bOxford University Press _c0 _aNULL
300			_a712 p.
942			_cBK
999			_c7145 _d7145