000			00357nam a2200145Ia 4500
008			170527s2016||||xx |||||||||||||| ||und||
020			_a81-7371-331-6
082			_a651.73 _bF775t
100			_aPatrick Forsyth
245		0	_aTelephone skills
260			_bUniversities Press _c2000 _aNULL
300			_a67 p.
650			_aTelephone Etiquette.
942			_cBK
999			_c7219 _d7219